Cancelling or changing your booking
Contact our team with your booking reference and tell us what you’d like to change. Moving to another departure depends on availability and the terms provided with your booking.
Cancellations and Changes
What to do if your plans change or a departure is affected.
Charges and refunds
Please review the cancellation conditions in your written booking terms before committing. If you cancel, we’ll explain any applicable charges, whether a refund is due, and how it will be handled.
If we need to change a departure
If we need to change or cancel your departure, we’ll contact you directly and explain the options under your booking terms. If weather or safety conditions affect an activity, your guide will let you know what can go ahead.